Advanced Cordless Power Drill Driver Kit

Shipping Policy

At Defcyber we aim to provide efficient and reliable shipping services to ensure that your orders are delivered on time. This policy outlines our shipping procedures, handling times, and estimated delivery durations.

Order Cut-off Time

• Time: 9:00 AM
• Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
• Orders placed after the cut-off time will be processed on the following business day.

Handling Time

• Orders are processed and prepared for shipment Monday through Friday.

• Handling time ranges from 1 to 2 business days.

• If an order is placed before the daily cutoff time and is ready for shipment the same day, handling time will be 0 days.

Shipping & Transit Time

• Orders are shipped Monday through Friday.

• Transit time varies by destination and typically takes 3 to 5 business days.

Total Estimated Delivery Time

• The total estimated delivery time, including handling and transit, is 4 to 7 business days.

Additional Information

• Shipping times may be affected by holidays, weather conditions, or carrier delays.

• Tracking details will be provided once the order has shipped.

• If you have any questions regarding your shipment, please contact our support team.

Thank you for shopping with us!

Return & Refund policy

Our Promise
With Defcyber. , you can be sure of consistent, water bottle that meets the high quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 14 days from the date of delivery. Please keep in mind that all returns must be unused and undamaged and all packaging, labels must remain intact and be attached with the item. If your item is found to be faulty within lifetime warranty, you have lifetime warranty manufacturer warranty from the date of purchase.

14 Days No Reason Returns

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 14 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

For any issues, please contact us and follow our warranty process:
To initiate a return for an exchange or refund, please email us at support@cyberseven.online stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our warehouse and we may request the tracking numbers of your item(s).

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refund Policy

Once a customer requests a refund, we will begin processing the refund within 3 business days. Refunds will be completed  within 14 business days. Please note that additional time may be required by your bank or payment provider to process the refund.

Order Cancellations

Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us via support@cyberseven.online  to have your order canceled immediately. Please provide the order details, including the order number, receiver’s name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a shipping fee. All orders must be rejected at delivery. After receiving your returned item, the full refund minus the shipping fee will be credited back to your original payment within 3 business days.

Returned & Exchange Products

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return or exchange.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at support@cyberseven.online  before returning the item. We will, upon request, replace the item or issue the full refund.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to support@cyberseven.online  indicating your order details. We will, upon request, send you the correct item or issue the full refund.

Item Damaged During Transit:

In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@cyberseven.online We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund or exchange can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at support@cyberseven.online with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Warranty Exemptions and Notes

Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
If you have damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
If you chose the wrong item, Defcyber will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.
Please carefully follow our warranty process to minimize any delays:

Describe the problem with your item in detail: What happened? When? How? Please also state your full order number.
Tell us what steps you have already taken to resolve the issue.
Provide the item code indicated on the outer packaging.
Send a clear photo or video showing the defect(s); these should be taken under good lighting.